February Development Meeting

06 February 2020 | Nettle Hill, Ansty, nr. COVENTRY
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When: Thursday 6 February 2020, 09:30 for a 10:00 start

Where: The Round, Nettle Hill, Brinklow Road, Ansty, COVENTRY CV7 9JL, Tel: 02476 621 899


Deming Alliance members: The attendance fee for this meeting is included in your yearly membership fee.

Non-members: £55 (lunch and refreshments included). Become a member and save £22 per meeting.


09:30 Coffee and networking

10:00 Introductions

10:10 Morning session: Could ISO18404 help with Business Transformations? 

Presenter: Dr Steve Ward MCIOB

Experiences of the first company certification to ISO18404, the Global Standard for Lean; prospects for wider implementation'. The 18404 standard contains many references to PDCA and continuous improvement. Sections 4,5 & 6 of the standard appear to define the requirements of a systems-wide approach to improvement and may provide a useful roadmap.  This session will explore the opportunities to inject continual improvement practices as business as usual, including quality assurance that the standard brings to organisations.. 

Who will benefit: Supervisors, middle and senior managers interested in ‘making transformation stick’. All practitioners of improvement in services, retail, distribution or manufacture. No preparation is necessary to participate. 

There will be a short coffee break during the morning.

12:30 Lunch

13:30 Afternoon session: Application of Critical Systems Heuristics in organisational improvement. 

Presenter: Tony Korycki

In the absence of any specific methods/techniques in Deming's work, CSH provides a useful methodology to underpin 'Appreciation for a System'. Whenever we assess and study systems, we implicitly draw boundaries around them, strongly affecting our points of view, and our ability to understand each other’s positions: this can easily lead to unintended distrust and conflicts that obscure our gaining insights. Critical systems heuristics (CSH) is an approach to identifying and debating boundary judgments, focusing on evaluating a situation from multiple perspectives, as the core to all claims to relevant knowledge, rational action, and resulting improvement.. 

Who will benefit: Teachers, Supervisors, middle and senior managers interested in ‘making sense of complex situations’. All who have encountered some aspect of ’Systems Thinking’.  All practitioners of improvement in services, retail, distribution or manufacture. No preparation is necessary to participate.

There will be a short refreshment break during the afternoon.

15:30 Review of the day; Future meetings; Any other business

16:00 End of meeting. Time for networking.

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